FAQ
All your questions about hi77 answered in one place
This page brings together detailed answers to the most frequently asked questions from hi77 users — covering identity verification (KYC), bonus terms, withdrawals, playing on mobile, and the VIP program. If you cannot find your question, contact our 24/7 live chat.
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Identity Verification (KYC)
The name on your hi77 account must match the name registered on the payment method you use for deposits or withdrawals — whether that is
bKash, Nagad, Rocket, or a bank account.
If the names do not match, your withdrawal may be held. Enter the correct name when opening your account.
The main purpose of KYC verification is to secure your account and prevent unauthorised transactions.
hi77 needs to confirm that you are the genuine account holder and that you are 21 years of age or older.
KYC becomes mandatory when making large withdrawals or claiming certain bonuses.
It is part of keeping your money safe.
All identity documents submitted to hi77 are sent over an SSL-encrypted connection and stored on secured servers.
This information is used only for account verification and is not shared with third parties.
You can read our privacy policy for more details.
When verification is rejected, an email is usually sent explaining the reason — for example, a blurry photo, a name mismatch, or an expired document.
Contact hi77's 24/7 live chat, find out which document needs to be resubmitted, and
upload a clear photo taken in good lighting. Most issues are resolved quickly.
You can make deposits and start playing, but hi77 may require account verification before processing withdrawals,
especially for larger amounts. This ensures that your deposited funds go only to your own wallet.
The sooner you complete verification, the less delay you will face when withdrawing.
Bonus Terms
When you open a new account on hi77 and make your first deposit of at least ৳100, the welcome bonus is added automatically —
100% of the deposit amount, up to ৳8,000. For example: deposit ৳1,000, receive a ৳1,000 bonus, giving a total balance of ৳2,000, and
you must wager ৳1,000 × 25 = ৳25,000 to withdraw the bonus.
Log in to hi77 and check the bonus section of your account for full details.
No, the hi77 welcome bonus applies only once per player. Opening multiple accounts under the same person
goes against hi77's terms and conditions and risks account cancellation. Keep one honest account
and enjoy regular promotions and VIP benefits.
Yes, hi77 generally allows you to cancel an active bonus through account settings or live chat.
However, if you cancel a bonus, any winnings earned from that bonus will be forfeited and the bonus balance will be removed.
Before making a decision, get the full details from live chat.
Slot games generally count in full towards bonus wagering. In the hi77 Slots section, there are many slots from PG Soft,
Pragmatic Play, JILI and others that are effective for meeting wagering requirements. Contributions from live casino and sports betting
may be partial or different — log in and check the specific terms on the bonus for details.
The validity period of hi77 bonuses may vary by bonus, and the expiry date of each can be seen in the bonus section of your account after logging in.
If the wagering requirement is not met within the set time, the bonus balance and any winnings earned from it will be cancelled.
So read the expiry and terms carefully as soon as you claim a bonus.
Money Withdrawal
After a successful withdrawal request is submitted at hi77, funds generally arrive on bKash, Nagad or Rocket within 15 minutes to 2 hours.
For bank transfers, it may take a little longer depending on the bank's processing time.
The minimum withdrawal amount is ৳1,000.
No, hi77 only allows withdrawals to a bKash, Nagad, Rocket or bank account registered in the account holder's own name. Sending to a third party's
wallet is not possible — this is a necessary rule for account security and fraud prevention. Make sure your own wallet is confirmed.
Yes, withdrawals at hi77 are available seven days a week, 24 hours a day. Even if you submit a request at night or on a holiday,
it is generally processed within 15 minutes to 2 hours. However, for bank transfers, the bank's own
office hours may be a factor.
If a hi77 withdrawal is pending for more than 2 hours, contact live chat. If KYC verification is incomplete,
wagering requirements have not been met, or there is a mismatch in payment method details, the request may be held up.
The support team assists in both Bengali and English and will let you know the reason for the issue.
Yes, winnings from a bonus can be withdrawn, but only after the wagering requirement has been met. Example: if you deposit ৳1,000
you receive a ৳1,000 bonus, and after completing 25x wagering on the bonus, i.e. ৳25,000, the bonus
winnings become withdrawable. The minimum withdrawal limit is ৳1,000.
Playing on Mobile
Yes, the hi77 website can be added to your home screen from a mobile browser. On Android, open the site in Chrome and
select "Add to Home Screen" from the menu. On iOS, go to the site in Safari, tap the share icon and select
"Add to Home Screen". This creates a shortcut that works like an app.
hi77 apps are available for both Android (APK) and iOS, which must be obtained through official channels.
For the correct instructions on getting the app, visit the hi77 App page or
ask in live chat. Avoid downloading the app from unknown sources.
hi77 runs smoothly on modern Android and iOS devices. Generally Android 8.0 or above and iOS 13
or above are supported. On older devices, keeping the browser version up to date will make most games and features
work correctly. A phone with good RAM is helpful for live casino and HD slots.
When the connection is restored, the game generally resumes automatically from where it left off and the result of any completed spin is recorded.
However, if a spin was in progress at the time of disconnection, the game server automatically
determines the result. If you notice any discrepancy, report it in live chat with the game ID.
VIP Program
The hi77 VIP program has four tiers: Bronze (weekly cashback up to 0.2%), Silver (up to 0.5%),
Gold (up to 0.8%) and Platinum (up to 1.0%). Cashback is calculated on the week's net loss (total losses minus total winnings).
Visit hi77 VIP Program details to learn more.
At hi77, you can gradually move up to higher VIP tiers through regular play and deposits. The more active you are
and the more you play, the more opportunity you will have to advance to the next tier. For the latest information on specific turnover requirements,
check live chat or the VIP section of your account.
Weekly cashback is calculated on that week's net loss — meaning total money lost in bets minus total
winnings. Example: if a Gold member's net loss in one week is ৳20,000, the cashback is ৳20,000 × 0.8%
= ৳160. This cashback is added directly to the account.
hi77 VIP members may receive, in addition to weekly cashback, priority access to special promotions, faster withdrawal processing
and dedicated support. At higher tiers (Gold and Platinum), more personalised
offers and special rewards are given. Benefits increase as your VIP tier rises.
If you become inactive, your VIP tier may change. hi77 generally evaluates VIP status based on regular activity.
If you return after a long break, check your current tier in live chat or in the
VIP section of your account.
Still have questions?
If you did not find the answer on this FAQ page, hi77's support team is always ready — in both Bengali and English, seven days a week, 24 hours a day.
Live Chat
Click the chat icon at the bottom right of the site. Talk directly in Bengali — you will get a quick resolution.