hi77's commitment to responsible gaming
Gaming is a form of entertainment — not a source of stress or harm. hi77 believes every player has the right to play safely and with awareness. On this page you will find all the information you need to keep yourself protected.
hi77's commitment and age limit
The minimum age to take part in any betting or casino activity at hi77 is 21 years. Minors are strictly prohibited from opening an account or participating in any game. Suspicious accounts are suspended until age verification is complete. You can read our Terms and Conditions for full details of this requirement.
hi77 believes that with the right information and the right tools, any player can stay in control of their gaming. Betting and casino games should never be seen as a source of income — they are a form of entertainment.
We want every member to set a clear limit on time and money before they start playing. Before each session, ask yourself — how much time and money can I spend today? Enjoy the game within those limits.
Placing larger bets after a loss in an attempt to recover money is a dangerous habit. It usually leads to even greater losses. hi77 never encourages anyone to play as a way to solve personal financial problems.
Under our Privacy Policy, your personal information and gaming history are kept secure and used only for your protection and account management.
Self-control tools
hi77 gives every member the ability to set their own limits. Use the tools below to stay in control of your gaming. To activate or change any tool, contact our support team via 24/7 live chat.
Deposit Limit
Set a maximum deposit amount on a daily, weekly or monthly basis. Reducing a limit takes effect immediately; increasing one takes effect after 72 hours.
Session Time Limit
Decide in advance how long each gaming session will last. When the time is up, you will receive an automatic alert and the session will end.
Reality Check
At set intervals you will receive a notification reminding you how long you have been playing and how much has been transacted.
Loss Limit
Once a set amount has been lost, further betting will be stopped automatically. This is one of the most effective ways to protect your finances.
Temporary Break
If you want to take a break for a few days, you can suspend your account temporarily for anywhere from 24 hours to 6 weeks. You will not be able to log in during the break.
Self-Exclusion
If you want to stay away from gaming for a longer period, you can activate a permanent self-exclusion for 6 months or more. This decision is not easily reversed.
Warning signs of a problem
Certain behaviours indicate that gaming is getting out of control. If you notice any of the signs below in yourself or someone you know, seek help right away.
Chasing losses
Repeatedly increasing bets after a loss to try to recover money is a dangerous cycle. It typically leads to even bigger losses.
Lying about gaming
Hiding or lying to family or friends about how much time or money is being spent is a clear sign of problematic gaming.
Emotional distress
Feeling restless, angry or frustrated when unable to play, and being unable to focus on daily tasks — these are all important warning signs.
Other signs that should not be ignored
- Spending more time or money than the limits you set
- Betting with money meant for rent, food or other essential expenses
- Continuing to play by borrowing or taking on debt
- Strain appearing in relationships with family and friends
- Losing focus at work or in studies
- Repeatedly trying to stop gaming but failing
Where to find help
Acknowledging a problem takes courage. There is no shame in asking for help. You can get support from the sources below at any time.
hi77 Live Chat Support
hi77's 24/7 live chat support team is able to help with everything in both Bengali and English. Contact us at any time to activate a deposit limit, session limit or self-exclusion. Our trained team will assist you in complete confidence.
Contact by Email
If you are not comfortable talking via live chat, write to us in detail at our support email. Our team aims to respond within 24 hours and will help you work through your issue in complete confidence.
Family and Loved Ones
Talk to a trusted family member or friend. Those closest to you can often provide the best support. Have an open conversation with them and look for a way forward together.
Professional counselling services
In Bangladesh, mental health counsellors and specialists in behavioural issues are available. Help with gambling-related behavioural problems can be found at local hospitals or mental health centres. Professional counselling is confidential, non-judgmental and effective.
Peer support groups
Support groups made up of people facing similar problems offer a safe space to share experiences. Learning from one another's experiences and knowing you are not alone is the core strength of these groups.
hi77's core principles
Responsible gaming is not just a rule — it is the foundation of how hi77 operates. Every member of our team follows these principles and treats your safety as the highest priority. You can learn more about hi77's values and operations on our About Us page.
Gaming is for entertainment
hi77 never presents gaming as a solution to financial problems. Betting and casino games are for entertainment, not a guaranteed path to income.
Protection of minors
Anyone under the age of 21 is strictly prohibited from opening an account or participating in any game. The age verification process is followed rigorously.
Transparent information
Clear information about the possible outcomes of each game is provided. The terms of bonuses and promotional offers are written in plain language.
Active support
When signs of a problem are observed, hi77 proactively reaches out to the member and helps activate the necessary protection tools.
Respect for privacy
All communication related to responsible gaming is completely confidential. If you share a concern with us, it is not shared with any third party.