hi77 Privacy Policy
From your registration on the hi77 platform to every transaction — this policy contains a full description of how your personal information is collected, what purposes it is used for, and how it is kept secure.
Introduction and Applicability
hi77 is an online gaming and betting platform operated for Bangladeshi users. This Privacy Policy ("Policy") sets out how hi77 handles your personal information on our website and applications.
This policy applies to all users of hi77's services, including registered members, guest browsers, and anyone who interacts with our platform. By using our services, you are considered to have accepted the terms of this policy. To understand the full terms of your relationship with hi77, we recommend reading our Terms and Conditions page.
We believe that transparency is the foundation of trust. That is why this policy clearly describes what information is collected, why it is collected, and how it is protected.
Data Collection
2.1 Information Provided Directly
When you register on hi77, make a deposit, or request support, the following information is collected:
- Full name and date of birth
- Email address and mobile number
- Bank account or mobile financial service details (bKash, Nagad, Rocket, etc.)
- National ID card or passport details for identity verification
- Username and password (stored in encrypted form)
2.2 Automatically Collected Information
The following information is automatically recorded while using our platform:
- IP address and device identifier
- Browser type, operating system, and screen resolution
- Login time, page visit sequence, and session duration
- Game play history, bet amounts, and results
- Login and logout times, and failed login attempts
2.3 Transaction Information
Details of every deposit and withdrawal transaction are stored, including the time, amount, method, and reference number. This information is used to maintain financial records and resolve any disputes.
Purpose of Data Use
Collected information is used only for the purposes listed below:
3.1 Account Management and Security
Information is used to create, verify, and manage your hi77 account. Identity verification is an essential step in preventing unauthorized access, fraud, and money laundering.
3.2 Service Improvement and Personalization
By analyzing user behavior, we improve the hi77 gaming experience. Game recommendations, bonus offers, and interface customization based on your preferences are the result of this analysis.
3.3 Financial Transaction Processing
The necessary financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. All transactions are handled through encrypted channels.
3.4 Customer Support
Account information and transaction history are used to resolve your issues quickly and to effectively manage 24/7 live chat and email support.
3.5 Ensuring Responsible Gaming
Playing patterns are monitored to identify problematic behavior, and limit-setting recommendations are provided where needed. hi77 places the highest priority on responsible gaming — visit our Responsible Gaming section to learn more.
Cookies and Tracking
4.1 What Cookies Are and Why They Are Used
Cookies are small data files stored in your browser. hi77 uses cookies to keep your login session active, remember your language preference, and improve site performance.
4.2 Types of Cookies
- Essential cookies: Required for the basic functioning of the platform. Disabling these will prevent the site from working properly.
- Functional cookies: Help remember your preferences and settings.
- Analytics cookies: Measure site usage and help identify errors.
- Security cookies: Detect and prevent fraudulent activity.
4.3 Cookie Control
Most cookies can be controlled or disabled through your browser settings. However, please note that disabling essential cookies may prevent some hi77 services from working properly.
Data Disclosure and Sharing
hi77 never sells your personal information. However, information may be shared in the following limited circumstances:
5.1 Service Providers
Only the necessary information is shared with selected third-party providers for payment processing, identity verification, and technical infrastructure management. These providers operate under strict confidentiality agreements and are not permitted to use the information for any other purpose.
5.2 Legal Obligations
We are obligated to disclose information when required by a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, only the information legally required is disclosed.
5.3 Fraud and Money Laundering Prevention
In cases of suspected financial crime or fraud, information may be shared with the relevant authorities. This is a necessary step to protect the interests of all users.
5.4 Business Transfer
If there is any corporate change in the ownership or operation of hi77, user information may be transferred to the new entity. In that case, the terms of this policy will remain unchanged.
Data Retention and Security
6.1 Security Measures
hi77 uses industry-standard security technology to keep your information safe:
- All data transfers via SSL/TLS encryption
- Strong hashing of passwords and sensitive information
- Regular security audits and vulnerability testing
- Restricted server access and effective firewalls
- Unusual login attempt detection systems
6.2 Data Retention Period
All information is retained for as long as your account is active. Even after account closure, financial transaction records are kept for a specific period as required by law. Once that period has passed, data is securely deleted or anonymized and retained in non-identifiable form.
6.3 Response to a Data Breach
If a data breach occurs, we will notify affected users as quickly as possible and take the necessary steps to bring the situation under control. Our security team is engaged in round-the-clock monitoring.
User Rights
As a hi77 user, you have the following rights over your own information:
7.1 Right to Access Information
You may request to know what information is stored in your account. After verification, we will provide the applicable information.
7.2 Right to Correct Information
If your account contains incorrect or outdated information, you may request a correction. In some cases, correction may not be possible without identity verification.
7.3 Request to Delete Information
In certain circumstances you may request that your personal information be deleted. However, financial transaction records or information tied to legal obligations cannot be deleted on request alone.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you may change your preferences at any time. However, essential account-related messages (transaction confirmations, security alerts) cannot be turned off.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact us directly via live chat or by email at [email protected]. After verification, we will process your request within a reasonable time.
Protection of Minors' Data
All hi77 services are for persons aged 21 and above only. We do not knowingly collect information from any minor.
Age is verified at the time of registration. If we learn that a minor has created an account using false information, that account will be closed immediately and all associated information will be permanently deleted. Visit the Responsible Gaming page to learn about our full commitment to protecting minors.
If a parent or guardian suspects that their child has registered on hi77, they are requested to notify our support team without delay.
Third-Party Links
The hi77 platform may sometimes contain references to third-party services or content. These external services have their own privacy policies and are outside the control of hi77.
Payment gateways such as bKash, Nagad, or Rocket handle information according to their own policies. hi77 shares only the minimum information necessary to complete a transaction with these services.
Game providers (Pragmatic Play, JILI, PG Soft, Evolution, etc.) may have access to certain information related to gameplay statistics, but they do not receive your personally identifiable information.
Policy Changes
hi77 reserves the right to amend or update this privacy policy as needed. For significant changes, registered users will be notified in advance by email or through the platform.
You can find the date of the most recent change by checking the "Effective date" at the top of the policy. Continuing to use hi77's services after a change is made will be taken as acceptance of the new policy.
Contact the support team to learn about previous versions of the policy. You can also visit our About Us page to learn about other terms of your relationship with hi77.
Contact Us
If you have any questions, complaints, or requests to correct information regarding this privacy policy, please contact the hi77 data protection team:
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali and English
We take all privacy-related requests seriously and try to respond as quickly as possible. You can also visit our FAQ section for answers to common questions.
Your Data is Our Responsibility
hi77 stores all your personal and financial information with the highest level of security on an SSL-protected platform. If you have any questions, contact us via 24/7 live chat.